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RED FLAGS THAT MAY IDENTIFY A CLAIM WHICH WARRANTS REVIEW:

- Company receives an anonymous tip
- Reported injury occurs on a Monday
- Injury occurs immediately before the end of a temporary job or scheduled lay-off or termination
- Claimant’s period of disability has exceeded all reasonable expected recovery time
- There does not appear to be any objective basis for the claimed disability
- Claimant receives all mail at a post office box and refuses to divulge residence address and current telephone number
- Claimant uses someone else’s address/phone number
- Employer’s statement is completed by the claimant, his spouse or someone with the same last name
- Employer has same address as claimant, but a different telephone number
- Motor vehicle accidents, where damage to vehicle is minor but injuries are severe
- Motor vehicle accidents where injuries are minor, but period of disability is lengthy
- Misspelled medical words or procedure names on claim forms completed by attending physician
- Claim forms received are completed by a combination of printing, typing, writing, white out and crossed out items
- Claim forms appear to be completed entirely by the claimant, including attending physician’s statement
- Key questions are left blank
- Claim forms are always copies
- Attending physician refuses to complete form for continuing disability
- Form for continuing disability is always the same
- Attending physician signature changes monthly
- Disability which began with a minor condition and quickly becomes a major chronic condition
- Claim forms are inconsistent as to why disability continues
- The claimant’s self employment should allow for continued work activity, or their work duties can’t be defined
- Frequent changes of both diagnosis and attending physicians
- Excessive prescription medications listed on the claim forms
- Evidence of multiple insurance companies involvement or receipt of other company claim forms
- Claimants calls to the company are frequent and special handling is always request
- The claimant is overly helpful, but at the same time vague on specifics
- Claim forms where the signatures appear to be photocopies
- Claimant always returns phone calls late in the day or early in the morning
- Claimant can’t be contacted at his residence by telephone, without leaving message
All claim forms received either initial or continuous should be carefully scrutinized as to how, when, where and who completed them. A combination of these listed red flags may be indicative of fraud or actual claim abuse that requires further in-depth review and additional documentation.
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